18 articles

Women - Ready-to-Wear

Shipping Times and Costs

UPS is our courier for all shipments. You will receive an email containing your Tracking Number once your package has been shipped from our US Distribution Center.Our US Distribution Centeri...

Return Policy

You can return any item purchased on The Maison Alaïa world store within 20 days of the delivery date. Here’s how: Fill out theReturn Form. Make sure the merchandise you return is in its ori...

Find your size

The size shown on the item's label is indicated on every Product Page and converted into your country's corresponding size. To search for the size that interests you, please use our Size Cha...

Payment Methods

The Maison Alaïa world store accepts the following payment methods:Credit Card: Visa, MasterCard, American Express JCB.The total will be charged to your card when the order is shipped. The M...

Ordering on The Maison Alaïa world store

To make purchases on The Maison Alaïa world store you do not need toregister; however, we suggest you create an account to access exclusive areas and services dedicated to our customers.Item...

Women - Shoes

Newsletter

Subscribe to our Newsletter and you can: be among the first to discover the latest news from The Maison Alaïa world store access promotions reserved exclusively for our customers receive our...

Pre-order

A pre-order is the reservation of an item that is not yet available for sale, but will be soon. An estimated delivery date is indicated for each pre-order item within the product page. Mixed...

Tax Information

Sales Tax is applied to your order in accordance with individual state and local regulations. For this reason, an estimation of the tax charge might be added to your order total during the c...

Exchanges

If you wish to change the size and/or color of an item that you purchased, you can do so at no additional cost within 20 days of delivery date.Fill out the Return Form, choose the “Exchange”...

Women - Accessories

Order Status

Order being prepared:The order has been confirmed and we have already sent a confirmation email with the Order Number.Order has shipped:As soon as the order is shipped from our warehouse, we...

Shipping Restrictions

At this time we are unable to ship orders to General Delivery, P.O. Boxes, APO, FPO and U.S. Territories. Orders made to any of these addresses will be canceled.The delivery address of your ...

Payment Security

On The Maison Alaïa world store, every purchase is made with maximum security thanks to the use of Trustwave and Geotrust-certified secure servers and the implementation of the most advanced...

Technical Help

Our website is best viewed with the latest versions of the major browsers. Make sure that you have installed the most updated versions of the browsers that you most frequently use.If you exp...

Refunds

We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immedia...

Where is my return?

You can check the status of your return at any time on the Follow your Returnpage.