Shipping Times and Costs
UPS is our courier for all shipments. You will receive an email containing your Tracking Number once your package has been shipped from our US Distribution Center.
Our US Distribution Center is closed for these
Pick up in boutique
Alaïa offers you the possibility to pick up for free in a boutique the items you ordered online.
After selecting your preferred delivery option at checkout, select "Pick up in boutique" and choose which boutique you would like to have your order delivered to. You will receive an email as soon as your order is ready to be picked up at the boutique.
In order to pick up your order, you will need to bring with you:
- A valid ID
- The shipping confirmation email (printed or on a mobile device).
If the item is not picked up within 20 days of delivery to the boutique, the order will be returned to our warehouse and we will issue a refund.
At the moment the service is available in the following boutiques:
At this time we are unable to ship orders to General Delivery, P.O. Boxes, APO, FPO and U.S. Territories. Orders made to any of these addresses will be canceled.
The delivery address of your order must match the location site on which you place your order. Orders made from a different location site than the delivery address will be automatically canceled. Please select the correct location site for your order from the link in the corner of every page.