ORDERING ON ALAÏA EBOUTIQUE


To make purchases on maison-alaia.com you do not need to register; however, we suggest you create an account to access exclusive areas and services dedicated to our customers.

 

Item search

To easily browse our catalog, select a category from the navigation menu or browse our selections on the homepage. To find something more specific, use our filters or the website search option.

 

 

Product information

On each product page, you will find all available sizes and colors, a description, and the composition of the item. Click on the product image to zoom in and see all the details.

 

 

How to order

1.     From the item page, select the desired color and size of the product

2.     Add the product to your Cart

3.     Once you have finished shopping, click the "Proceed to Checkout" button in your Shopping Bag

4.     Register, log in or continue as a guest

5.     Enter your email and your shipping address

6.     Select a shipping and a payment method

7.     Check that the information you entered is correct and click "Purchase Now"

You will receive a confirmation email shortly after with the details of your order. From this moment on, our warehouse will take care of everything and as soon as the order ships, we will notify you with another confirmation email.


Pre-order

A pre-order is the reservation of an item that is not yet available for sale but will be soon. An estimated delivery date is indicated for each pre-order item on the product page.

  • A mixed order consisting of currently available items and pre-order items, is unfortunately not possible as of today. Please place separate orders; an order only with pre-order items and another order only with currently available items.
  • Order consisting of pre-order items with different delivery dates: the products will be shipped together on the latest estimated delivery date.

 

The Maison Alaïa world online boutique will charge your card once the order is completed.

You will receive a confirmation email as soon as the package is shipped.

 

Pick up in boutique

Alaïa offers you the possibility to pick up for free in a boutique for the items you ordered online.


After selecting your preferred delivery option at checkout, select "Pick up in boutique" and choose which boutique you would like to have your order delivered to. You will receive an email as soon as your order is ready to be picked up at the boutique.


In order to pick up your order, you will need to bring with you:

  • A valid ID
  • The shipping confirmation email (printed or on a mobile device).

If the item is not picked up within 20 days of delivery to the boutique, the order will be returned to our warehouse, and we will issue a refund.



FOLLOW AN ORDER


Click here to see the list of products you have ordered an information on their delivery status. Your order number can be found on your order confirmation and shipping confirmation emails.

Please enter the email address and billing ZIP code you used for the order.

If you have just concluded your order, the details will be available in a few minutes.