DELIVERY
Options: Depending on the destination country, we offer two shipping methods: Standard and Express. The most accurate estimated delivery date will be indicated directly at checkout, depending on your destination.
Tracking: You will receive an email containing your tracking number once your parcel has been dispatched. DHL is our courier for all shipments.
Click here to access our tracking portal. Enter your order number and email address to follow your order status.
Your order number is located in your order confirmation and shipping confirmation emails.
If you have an account, you can access your order history under « My Account ».
Pre-orders: Pre-order items and in-stock items cannot be combined within the same order or shipment; they must be placed as separate transactions.
Regional Restrictions: The delivery address must match the geographical site where your order was placed. Orders placed from an incorrect regional storefront will be automatically cancelled. Please ensure you have selected your correct location using the country selector in the corner of each page.
Order Processing: Our Distribution Center is located in France and observes official public holidays. Orders placed during these periods will be prepared upon resumption of operations. Due to our automated fulfillment system, shipping timeframes cannot be manually accelerated or delayed. We invite you to plan your purchases accordingly.
Damaged Parcels: If your package shows visible signs of damage upon delivery, please accept it but ensure you note specific reservations on the courier's delivery slip (e.g., "damaged parcel", "crushed box") before signing. We also recommend taking clear photographs of the packaging. You may then file a claim directly with the carrier using these details and photos.
Our Client Relations Center remains available to assist you with any further questions
RETURN AND REFUNDS
You may return any creation purchased on the Maison Alaïa online boutique within 30 days of delivery.
2. Ensure returned items are in their original condition, with all tags, labels, and original packaging intact; otherwise, we will be unable to accept your return or issue a refund.
3. Print the Return Label, affix it to your parcel, and drop off the package at an authorized DHL Service Point.
All returns are complimentary.
Due to international trade and customs regulations, all returns must be dispatched from the same country where the order was initially delivered.
Upon receipt at our warehouse, please allow 3 to 7 business days (depending on peak periods) for your return to be processed. If your return does not meet the specified conditions, it will be returned to you. Once accepted, your refund will be processed.
Fragrances cannot be returned. For any specific inquiries, please contact our Client Relations Center.
For further information regarding your legal rights of withdrawal and return, please consult our Terms of Sale.
